Our Services

At The Carpet Place in Townsville, we also offer an extensive range of services to complement our products. Unparalleled customer service is our priority. Along with in-depth product knowledge, our staff can provide you with everything you need to know about caring for and cleaning your new carpet, vinyl or floating timber floor.

Free Measure and Quote

We provide free measure and quotes for the supply and installation of flooring throughout Townsville and the surrounding areas.

Arrange an appointment with one of our trained sales professionals at a mutually convenient time at your home or commercial premises. This is where we will discuss your needs, your budget, as well as the look you want to achieve, and the time frame you require the job completed in.

Whether you're looking at a low maintenance vinyl or a durable carpet to withstand the demands of every day family life, we want to ensure you're happy with the final result.

We also welcome enquiries from real estate agencies acting on behalf of landlords. We carry in stock a large selection of flooring suitable for investment properties or properties for sale.

Once you have accepted the quote and settled your deposit we can organise a date to install your new flooring.


We can supply a free quotation on the services listed below associated with the installation

  • Moving of furniture
  • Removal and disposal of old flooring
  • Floor preparation
  • Laying of carpet, vinyl, planks or floating floors and their relevant underlays
  • All finishing trims required

Please note: If you wish to have your new flooring extend underneath appliances, vanities, bath tubs and toilets, you will need to hire an electrician and/or plumber to remove and reconnect before flooring installation can go ahead.

Floor preparation

Many people don't realise how much work goes into preparing a floor for laying vinyl, planks or floating timber floors. It's not as simple as just ripping up the carpet or vinyl.

Getting your floor preparation right is essential. Improper floor preparation will make your vinyl or planks look unappealing and cause headaches later down the track due to lifting, bubbling or unattractive seams.

When you hire our team, we will recommend that all floor containments such as old adhesives and paints are removed. We will check to ensure the floor is flat and comply with the manufacturer's installation specifications using the manufacturer's recommended adhesives to ensure warranties remain valid.

We take the time and care to ensure your flooring is prepped to perfection.

Flooring Advice

With a huge range of flooring options available, such as carpet, vinyl, epoxy flooring, planks and floating floors, it's not surprising that you might feel a little overwhelmed when it comes to making a decision.

Whether you have a new build or existing home renovations, our friendly staff can help demystify the difference between flooring types and help you select a style to suit your budget and lifestyle.

Aside from cost, there are many factors that may effect your decision. For example you need to consider your style of decor, whether you have indoor pets, children, whether it's a high traffic area, and how much time you have to invest in cleaning and maintenance.

Feel free to contact us with any questions you may have about your flooring, our staff are happy to help.

Cleaning and Maintenance


Maintaining your carpet is important. With the correct care, your new carpet will maintain its appearance for longer.

The use of large mats and rugs in front of frequently-used used furniture like favourite TV watching chairs and dining room tables can help reduce wear and tear. Plastic protector mats under roller chairs are essential to prevent damage and ensure your carpet is protected from prolonged exposure to sunlight.

A good quality vacuum cleaner is essential as basic models will only remove surface dirt. A light vacuum is recommended at least twice a week. Steam cleaning is recommended every 12-18 months and should only be performed by a professional carpet cleaner.

Vinyl/Vinyl Planks & Tiles

With minimal maintenance and cleaning your flooring can look as good as new. We recommend giving your floor a good vacuum and mop weekly with an approved floor cleaner, use felt pads or protectors on the bottom of furniture that may impact the surface.

Ensure heavy furniture like fridges and freezers sit on furniture pads to avoid permanent indents.

Floating Timber Floors

Keep your floating timber floors looking immaculate by removing your street shoes and trimming your pet's claws. Use mats or hall runners in high traffic areas and under heavy furniture. Avoid the use of oil, soaps, wax, domestic cleaning products or steam mops. To clean, it is advisable to use a slightly damp mop only, as floating floors do not cope well with moisture.

During the installation process, our team will be able to advise you on the best way to keep your carpets, vinyls and floating flooring looking as good as new.

Brands We Supply

Shop 2/249 Dalrymple Service Road, Garbutt, QLD 4814